Effective Date: September 8, 2026

Thank you for shopping with us. We want you to have a satisfactory shopping experience. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.

1. Return Eligibility

Customers may request a return or replacement if the product:

• Is damaged or defective upon delivery.

• Is different from the product ordered.

• Is received in an incorrect quantity.

• Has a manufacturing defect, where applicable.

The return request must be raised within the applicable return period from the date of delivery.

Products must be returned in their original condition, with original packaging, tags, accessories, invoices, and other items supplied with the order, wherever applicable.

2. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.

Products that have been used, damaged after delivery, altered, washed, opened, or otherwise modified by the customer may not be accepted for return.

Sale, clearance, customized, or promotional products may also have different return conditions, which will be communicated where applicable.

3. Return Request Process

To request a return or replacement, customers should contact us using the details provided below.

The customer may be required to provide:

• Order number

• Product details

• Reason for return

• Photographs or videos showing the issue

• Delivery/package photographs, where applicable

Our team will review the request and inform the customer whether the return or replacement is approved.

4. Damaged or Incorrect Products

Customers should inspect the package and product after delivery.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery with clear photographs or videos showing the issue.

After verification, we may provide a replacement, return, refund, or another suitable resolution, depending on the circumstances and product availability.

5. Return Shipping

If the return is approved because the product was damaged, defective, incorrect, or the issue was caused by us, return shipping may be arranged or reimbursed as applicable.

For returns requested for reasons other than a product defect, damage, or our error, the customer may be responsible for applicable return shipping charges.

6. Refund Eligibility

Once the returned product has been received and inspected, we will determine whether the refund is approved.

If approved, the refund will be processed through the original payment method, wherever possible.

The refund amount may exclude non-refundable shipping or other applicable charges where permitted.

7. Refund Processing Time

After approval of a refund, the processing time may vary depending on the payment method, bank, payment gateway, or financial institution.

Although we initiate the refund within our applicable processing period, the actual credit to your account may take additional business days depending on the payment provider or bank.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders, where a refund is approved, customers may be required to provide valid bank account or other payment details necessary to process the refund.

We will not be responsible for delays caused by incorrect or incomplete banking information provided by the customer.

9. Exchanges and Replacements

Replacement or exchange requests are subject to product availability.

If the requested product is unavailable, we may provide another appropriate resolution, such as a refund, subject to the applicable policy and circumstances.

10. Order Cancellation

Cancellation requests should be made as soon as possible after placing the order.

An order may not be cancelled once it has been processed, packed, or shipped.

If an order has already been dispatched, the customer may need to follow the applicable return procedure.

11. Refunds for Cancelled Orders

If a prepaid order is successfully cancelled before shipment and the cancellation is approved, the eligible amount will be refunded through the original payment method.

Any applicable deductions will be communicated to the customer where required.

12. Rejected Return Requests

A return or refund request may be rejected if:

• The return request is submitted after the applicable return period.

• The product has been used or damaged by the customer.

• The product is missing its original packaging, accessories, or tags where required.

• The customer cannot provide sufficient information to verify the issue.

• The product does not meet the applicable return conditions.

• The return is being requested for an excluded or non-returnable product.

13. Promotional and Discounted Orders

Products purchased using promotional offers, discounts, coupon codes, or special campaigns may be subject to additional terms.

The refund value may be adjusted based on the terms of the applicable promotion.

14. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact us:

Phone: 8278260288
Email: sachinyaduvanshi.329232@gmail.com
Address: Shop No. 133, Goad, Narnaul, Haryana – 123001

Please include your order number and relevant product details when contacting us so that we can process your request efficiently.

15. Policy Updates

We reserve the right to modify or update this Return & Refund Policy at any time. Any changes will be effective once the updated policy is published on our website.

By placing an order on our website, you acknowledge that you have read and agreed to this Return & Refund Policy.